Part-time, Non-Exempt

The Front Desk Coordinator supports FWDC’s daily operations by providing front-desk service, onsite school administration and program-related administrative support. The role ensures accurate registration, payment processing and front-of-house coordination that supports both Operations and Programming.

Primary Focus: Support daily operations through front-desk duties, onsite school administration, registration and payment processing, program documentation and administrative coordination with the Director of Operations and the Program Director.

Summary of Responsibilities

Provide front-of-house service and administrative support, manage onsite school processes, coordinate payments and registrations, maintain accurate program and attendance records, support scheduling and studio rentals, and perform administrative tasks that support program and operations functions across FWDC.

Program & Administrative Support

  • Manage onsite school registration, check-ins, payments and attendance tracking
  • Maintain communication between students/parents, artists and instructors

Front Desk & Customer Service

  • Greet students, families, guests and the public
  • Answer phone calls, route messages, and support general inquiries
  • Maintain front desk environment and reception space
  • Provide accurate information on classes, schedules, and facility use
  • Assist with public-facing communications, including basic announcements and event details (as directed)

Events & Public Engagement

  • Attend and support FWDC performances and assist with ticket sales.
  • Coordinate volunteers for front desk and community events (excluding backstage production assistance)

Operational Support

  • Order office supplies and manage basic inventory
  • Gather incoming mail and route to appropriate persons
  • Support procedural consistency based on Operations systems
  • Maintain files and documentation in FWDC platforms
  • Prepare outgoing mail and basic organizational correspondence

Reporting Structure

Reports directly to the Operations & Programs Director. Collaborates closely with:

  • Operations & Programs Director (primary program coordination)

Skill & Qualifications

  • 1+ year experience in an administrative or customer-service role
  • Strong written and verbal communication skills
  • Ability to multitask and coordinate multiple priorities
  • Good organizational and time management skills
  • Working experience with Google Workspace and general office systems
  • Discretion with confidential information
  • Strong customer service orientation

Schedule

  • 25-30 hours per week
  • Required Hours: Monday–Thursday, 3:00–8:00 PM and Saturdays 8:30 am to 12:15 pm
  • Occasional Fridays
  • Additional flexible hours and occasional weekends based on needs